Effective Date: March 18, 2026
At OruVia Global, we understand that your privacy and discretion are paramount. As a premium lifestyle management and Lagos arrival support company, we collect specific information to ensure your transition into Lagos is seamless, safe, and organized.
This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or engage our services.
1. Information We Collect
To provide our high-touch services, we collect the following types of information:
- Personal Identification: Full name, email address, phone number, and nationality.
- Arrival & Logistics Data: Arrival dates, flight details, and your Lagos residential or stay address.
- Service Preferences: Grocery/pantry preferences, specific lifestyle needs, and types of support requested.
- Professional Needs: Information regarding staffing requirements (e.g., requests for PAs, chefs, or drivers).
- Payment Information: Transaction details required to process bookings and consultations.
2. How We Use Your Information
We use the data collected to fulfill our core promise of “managing the chaos.” Specifically:
- Arrival Coordination: Sharing necessary details with our trusted concierge and drivers to facilitate your airport pickup.
- Property Readiness: Using your stay details to conduct property inspections and stock your pantry before you land.
- Service Customization: Tailoring lifestyle management and curated experiences to your specific tastes.
- Communication: Contacting you via your preferred method (Email, Phone, or WhatsApp) regarding your booking or consultation.
- Vetting & Placement: Matching your requirements with our professionally screened domestic and executive staff.
3. Data Protection and Discretion
Discretion is a pillar of OruVia Global. We implement strict security measures to protect your information:
- Confidentiality: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
- Service Partners: We only share relevant details with vetted service providers (e.g., drivers or specialized vendors) necessary to execute your requested services.
- Secure Storage: Digital data is stored on secure servers, and access is restricted to authorized personnel only.
4. Third-Party Links and Services
Our website may contain links to third-party platforms (such as WhatsApp for consultations). Please note that once you leave the OruVia website, the privacy policy of that third-party platform governs your data.
5. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request the correction of inaccurate information.
- Request the deletion of your data once our service engagement has concluded, subject to legal or accounting requirements.
6. Cookies
We use cookies to improve your browsing experience on our site, analyze site traffic, and understand which services (such as the Lagos Landing Experience) are of most interest to our visitors.
7. Changes to This Policy
OruVia Global reserves the right to update this Privacy Policy as our services evolve. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have questions regarding your privacy or how your data is handled, please reach out to us via our Contact / Consultation page.
